Level-Tech
Operated by Smart Money Commercial Brokers LLC
Last updated: 03 April 2026
This Privacy Policy explains how Smart Money Commercial Brokers LLC, having its registered address at Y Z Building, B-128, Al Goze Third, Dubai, United Arab Emirates (“Smart Money”, “we”, “us”, or “our”), collects, uses, stores, shares, and otherwise processes personal data in connection with the Level branded platform, website, onboarding tools, user interfaces, dashboards, applications, APIs, communications, and related services (collectively, the “Platform”).
Please read this Privacy Policy carefully.
By accessing or using the Platform, submitting information to us, creating an account, initiating onboarding, or otherwise interacting with us, you acknowledge that your personal data may be processed as described in this Privacy Policy.
Smart Money operates Level as a technology platform, onboarding interface, and integration layer.
Smart Money is not a bank, payment institution, electronic money institution, card issuer, IBAN provider, wallet custodian, crypto-asset service provider, or financial institution. Smart Money does not itself provide regulated financial services to end users. Instead, the Platform may connect users with third-party licensed providers of financial or related services.
Accordingly, Smart Money may process personal data:
In some cases, Smart Money acts as an independent controller of personal data for its own business and compliance purposes. In other cases, Smart Money may process data together with, on behalf of, or in coordination with third-party providers, depending on the relevant service flow, contract structure, and legal requirements.
This Privacy Policy applies to personal data processed by Smart Money in connection with:
This Privacy Policy does not replace the privacy policies of third-party financial service providers, identity verification providers, card issuers, IBAN providers, wallet providers, or other external partners.
Where their services are used, their own privacy notices may also apply.
We process personal data in accordance with applicable laws and regulations, including, where applicable, the data protection laws of the United Arab Emirates, as well as other laws that may apply depending on the user’s jurisdiction, the provider involved, and the nature of the service.
Where required or appropriate, we also implement internal controls relating to confidentiality, information security, fraud prevention, anti-money laundering, sanctions screening, legal reporting, and regulatory cooperation.
We may collect and process the following categories of personal data.
You may provide us with personal data when you:
This information may include:
When you use the Platform, we may automatically collect certain technical and usage information, including:
We may receive personal data from third parties, including:
Where necessary for onboarding, compliance, fraud prevention, or legal obligations, we or our service providers may process data that is considered sensitive or high-risk, such as:
We only process such data where permitted by applicable law and where necessary for legitimate onboarding, compliance, security, or legal purposes.
We may use personal data for the following purposes:
Depending on the context, we may process your personal data on one or more of the following grounds:
Where we rely on consent, you may withdraw it at any time, subject to any lawful basis we may have to continue processing certain data.
We may share personal data with the following categories of recipients, where necessary:
Where relevant for internal administration, compliance, support, or business operations.
Including hosting, infrastructure, CRM, onboarding, communication, analytics, cybersecurity, and software vendors.
Including licensed providers of card services, IBAN or account services, payment services, wallet services, custody services, virtual asset services, exchange services, or other financial infrastructure services made available through the Platform.
Including identity verification vendors, sanctions and AML screening providers, fraud detection vendors, and due diligence providers.
Including lawyers, auditors, accountants, insurers, and consultants.
Including courts, law enforcement agencies, regulators, supervisory bodies, tax authorities, and other competent authorities, where disclosure is required or appropriate.
In connection with a merger, restructuring, sale of assets, financing, acquisition, or similar corporate transaction, subject to appropriate confidentiality protections.
Because we use international vendors and may facilitate access to third-party providers located in different jurisdictions, your personal data may be transferred to, stored in, or accessed from countries outside the United Arab Emirates.
Such countries may have data protection laws that differ from those of the UAE.
Where personal data is transferred internationally, we take reasonable steps to ensure that appropriate protections are in place, which may include:
By using the Platform and submitting your personal data, you acknowledge that such cross-border transfers may occur where necessary for onboarding, service provision, compliance, support, or technical operations.
We may use cookies, pixels, SDKs, tags, local storage, and similar technologies to:
Some cookies may be necessary for the Platform to function properly, while others may be used for analytics or marketing purposes.
You may control certain cookies through your browser settings or other available controls. Disabling some cookies may affect the functionality of the Platform.
Where required by applicable law, we will request consent before placing non-essential cookies or similar technologies.
We retain personal data for as long as reasonably necessary for the purposes described in this Privacy Policy, including for:
Retention periods may vary depending on the nature of the data, the service involved, the requirements of relevant third-party providers, and applicable legal obligations.
When personal data is no longer required, we will delete it, anonymize it, or securely archive it, as appropriate and permitted by law.
We implement appropriate technical, organizational, and administrative measures designed to protect personal data against unauthorized access, accidental loss, misuse, alteration, disclosure, or destruction.
These measures may include:
However, no method of transmission over the internet or method of electronic storage is completely secure. Accordingly, we cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of your account credentials and for notifying us promptly if you suspect any unauthorized use.
We and/or our third-party providers may use automated tools, rules engines, and screening systems in connection with:
This may result in applications being flagged for review, delayed, restricted, or rejected.
Where required by applicable law, you may have the right to request additional information or human review of a relevant decision.
Subject to applicable law, you may have rights regarding your personal data, including the right to:
These rights are not absolute and may be limited where we are legally entitled or required to continue processing data, for example for compliance, fraud prevention, legal defense, or regulatory recordkeeping purposes.
To exercise your rights, please contact us using the details below. We may require identity verification before responding to your request.
We may send you service-related communications without additional consent where necessary for the operation of the Platform or your relationship with us.
We may also send you marketing communications where permitted by applicable law. You may opt out of marketing communications at any time by using the unsubscribe function or contacting us directly.
Even if you opt out of marketing, we may still send you non-promotional communications relating to your account, onboarding, legal notices, security issues, or service updates.
The Platform may contain links to or integrations with websites, tools, or services operated by third parties.
We are not responsible for the privacy, security, or data handling practices of those third parties. You should review their privacy policies and terms before providing them with your personal data or using their services.
The Platform is not intended for individuals under the age of 18, or the age of legal majority in the relevant jurisdiction, whichever is higher.
We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without appropriate authorization, we may delete such data and restrict access.
We may amend or update this Privacy Policy from time to time.
When we do so, we will update the “Last updated” date above. Where required by applicable law, we may also provide additional notice through the Platform, by email, or by other appropriate means.
Your continued use of the Platform after the updated Privacy Policy becomes effective constitutes your acknowledgment of the revised Privacy Policy.
If you have any questions, requests, or complaints regarding this Privacy Policy or our handling of personal data, please contact:
Smart Money Commercial Brokers LLC
Y Z Building, B-128, Al Goze Third
Dubai, United Arab Emirates
Email: support@level-tech.io
Privacy contact / DPO (if applicable): support@level-tech.io